Recently, a Mexican restaurant in Kansas was shut down when approximately 20 people fell ill with nausea, vomiting and dizziness. The restaurant said it was from carbonic acid poisoning caused by faulty water lines; however, the state health department said not all those who got ill had carbonated drinks, and preliminary testing had not confirmed that was the cause. It was the second time in less than a month that patrons became sick at the establishment. According to a restaurant spokesperson, the problem was caused by carbonated water for drinks getting backed up and making contact with copper tubing, causing a chemical reaction that led to the poisoning. But a spokesperson for the Kansas Department of Health and Environment said not all those who got sick had a carbonated drink. “We can’t say that’s the cause yet,” she said. “They are looking at the water and the ice as well.”
Now, how can a restaurant, any restaurant rebound from a nightmarish incident such as this, especially when there are conflicting stories from the restaurant and the health department? First, clean the restaurant like it has never been cleaned before. And comply with all health department regulations before you even consider reopening the doors. Once all that has been completed, relaunch, and by doing this, take the restaurant to the people. Show the public you are for real in what you have done to fix your problems. Remember, you have had two health incidents in less than a month. Set up a stand at a busy (foot traffic) area, and give out free samples of your popular dishes. Hand out coupons to passersby. Take out ads in the local paper with coupons. Go on the local midday news show and prepare one of your popular recipes. Have a kids eat free night. There are a myriad of solutions to this problem, the key is to keep it up so that people will know you are serious about your turnaround and will keep coming back.
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