Tuesday, October 6, 2009

A good quote

In past blog posts, I have noted how people have made mistakes, missteps and misquotes in their interviews. Here's one that actually does it right. In a story from the Oct. 5 Los Angeles Times about hotel employees wanting to unionize, a representative from the Hyatt Regency Hotel chain actually sympathizes with the same housekeeping employees that are protrayed as the victims.

But Jeff C. Pace, the Hyatt general manager in Long Beach, said that attendants cleaned a maximum of 24 to 26 rooms a day and that completing 18 to 20 rooms a day is more typical. Many Hyatt housekeepers participate in a bonus program allowing them to earn more if they opt to clean additional rooms, the company said in a statement.

"The safety of our guests and associates is a serious concern for us," Hyatt declared. "Every associate, including housekeeping staff, undergoes extensive training to ensure a safe work environment."

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